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Customer Service - Returns

You must agree to all of the terms and conditions on this page in order to return merchandise purchased from Sure Fit. Please read carefully. If you return merchandise outside the conditions of this policy, you will not receive credit or a refund. We stand behind all of our products. If you have a question or concern, please call our Customer Service Department at 800-914-8701 and one of our Customer Service Representatives will be happy to assist you.

Name:
Email Address:
Return Reason:
I agree to the terms and conditions of the Return Policy below.
Enter the factory order number from your packing slip to request a return authorization number. You can expect to receive a UPS return label by email within 72 hours depending on weekends and holidays. The UPS return label is required for all slipcover returns. For non slipcover items (rugs, lamps,etc.) a different return authorization # is required. Please call our customer service department at 1-800-914-8701.


Exchange/Return of Furniture Covers/Pillows

  • To return an item you must obtain a return authorization number (RA#) and UPS return label. Click Here to request an RA# or call 800-914-8701. For a UPS return shipping label, please call 800-914-8701 and one will be mailed to you promptly. After receiving your UPS return label, simply apply the UPS label to your package and drop it off at a UPS drop box, UPS Store, or any authorized UPS shipping outlet. Please indicate your assigned RA# on the reverse side of the packing slip and on the carton next to the UPS label.
  • If you are returning an item and shipping from Canada, please call 800-914-8701 for return instructions.
  • Credit will not be issued nor will an exchange be processed for any product that has not been received by the Sure Fit Returns Department or received without a return authorization number (RA#).
  • Original shipping and handling charges are non-refundable. A return processing fee equal to the original shipping and handling charge will be assessed for all returns. Orders placed during free or discounted shipping promotions will be charged a return processing fee in the amount that would have been charged for shipping and handling during non-promotional shipping conditions.
  • Items must be returned in a clean, saleable condition within 30 days of the original ship date with original packaging and paperwork to be eligible for a refund or exchange. Sure Fit will not accept items that have pet hair, or that are worn, misused, stained, soiled or laundered.
  • Items received after 30 days of original ship date will not be eligible for a refund or exchange and will not be returned to the customer.
  • Items altered by the customer, including removal of care or law labels , may not be returned, exchanged, or refunded.
  • Items that are on clearance may not be returned.
  • Pillows may not be returned.
  • Personalized products may not be returned.
  • Any item sold in sets must be returned in sets for a refund or exchange. Partial refunds or exchanges will not be made for partial returns of sets.
  • You can expect your refund within 4 weeks from the time you mail your return to Sure Fit Inc.
  • For credit card orders, please allow one to two statements for credit to appear.
  • Eligible exchanges will be processed according to the exchange request. Additional merchandise charges and/or associated taxes are the responsibility of the customer. Shipping is free for all exchanges although, the returned items are subject to a return processing fee.
  • Full credit will be given for items with manufacturer defects pending an inspection by our Quality Assurance Department.
  • If you have any questions, please call our Customer Service Department at 800-914-8701 and a representative will be happy to assist you.

Exchange/Return of Non-Slipcover/Third Party Items

  • Non-slipcover items (i.e., area rugs, lamps, etc.) must be returned in a clean, saleable condition within 30 days of original ship date with original packaging and paperwork to be eligible for a refund or exchange.
  • Outdoor cushion products are non-returnable.
  • Arrangements will be made with Federal Express to pick up non-slipcover item. Pick-up will be within 48 business hours. The cost to ship the return will be deducted from the refund.
  • Non-slipcover items returned without an RA# will not be eligible for a refund or exchange and will not be returned to the customer.
  • Non-slipcover items altered by the customer, including removal of care/law labels, may not be returned or exchanged.
  • No credit will be issued on Foam products after 30 days.
  • Eligible refunds will be credited to the original payment method (with any applicable taxes) less original shipping/additional delivery/return shipping charges.
  • Additional merchandise charges, shipping and/or applicable sales tax for an exchange is the responsibility of the customer. Additional delivery charges that may apply for specific products are the responsibility of the customer.
  • Full credit will be given for items with manufacturer defects pending an inspection by our Quality Assurance Department.
  • Refunds or exchanges can take up to 4 weeks to process. For credit card orders, please allow one or two statements for credit to appear.
  • Once an RA # has been received, and if there are specific questions regarding your Winsome Wood merchandise or returns/parts needed, you may call directly to 425-483-8888 or visit them online at http://www.winsomewood.com/.

Pricing/Availability:

  • All prices are subject to change without notice. Promotions may not be combined with any other offer and may not be applied to previous purchases. All merchandise is sold while quantities last.