Customer Service - Security Policy
Security on Sure Fit's Website
At Sure Fit, we ensure that the information you send us remains protected, safe, and secure. We take this policy very seriously. Below we'll try to answer all your questions regarding credit cards, our safe ordering process, and Internet security in general.
Is my credit card information secure?
Yes. We have taken every possible precaution to ensure the security of your transaction, including adopting industry standards for data protection. You may have noticed the Thawte logo at the bottom of our shopping cart page. Thawte is a well known Web company that validates site security. To learn more about our status as a secure site, click their logo below.
What if an unauthorized purchase occurs?
Sure Fit's website provides secure transactions. In the unlikely event of credit card fraud, Sure Fit will pick up the first $50, and under the terms of your credit agreement, your credit card company will take responsibility for any additional unauthorized charges. In addition, we’ll do our very best to work with your credit card company to assure that the problem is resolved with minimum hassle. We’ll stay with you every step of the way. It is our responsibility to enable you to make transactions safely and with confidence. Remember, if unauthorized use of your credit or debit card occurs, it is your responsibility to notify your card provider as stated in your agreement with them.
What does it mean when I see a "warning" window pop up during the ordering process?
On some browsers, this window can be a bit intimidating. But receiving this message simply means that you're entering the safest, most secure area of the Sure Fit website - the order processing area. This should be reassuring since this is where credit card transactions take place. Just click to continue. Going from secure mode to unsecure mode, you’ll likely receive another similar alert message, just to make sure you know what’s happening.
Why do I hear so much about security on the Internet?
The Internet and the many ways in which it is changing our lives has been in the news for the past few years. One of the biggest concerns is Internet security because of the high increase in shopping on the web and the strong use of credit cards. Anyone wanting to take part in the growth of the web will at some point be using his or her credit card online. Keeping abreast of fraudulent behavior is always a good idea. Because of the fascination with this new medium, and the growth that is taking place, Internet security will always be a newsworthy item and an issue of public interest.
How do I know if a website is secure?
In order to be accurate, we’re going to get a bit detailed here.
When it comes to security, Sure Fit uses something called the SSL (Secure Sockets Layer), the industry standard security protocol that the Sure Fit site uses to communicate with secure browsers like Firefox and Internet Explorer. The SSL ensures that the data you send is strongly encrypted and also ensures that the site you’re doing business with is the site you think it is. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don’t have to know whether your browser supports secure transactions- if it doesn’t, you won't be able to complete the checkout process.)
Many security experts say the most important thing is what happens once the merchant receives your order. At Sure Fit, we take several steps to keep things on our end as safe as possible. We do our order processing on machines that aren’t connected to the Internet, so there’s no danger of people gaining access to them. Finally, we don't keep a copy of your credit card number on file. While this is a minor inconvenience - whether ordering on the Internet or by phone, you have to give us the number every time you order- we believe it’s the safest and most honest way to do business.
We are very serious about protecting you.
How do I know I’m in a secure environment on SureFit.com?
The entire checkout process, from introduction to final confirmation, takes place in a secure environment. All SSL -Secure Socket Layer (industry standard protocol) capable browsers have several symbols to indicate secure mode.
- The URL to the left of the colon changes from ’http’ to ’https’ to signify that a SSL protocol is being used to communicate with the server. (http = HyperText Transport Protocol, but https = HTTP with secure SSL.)
- In most browsers you’ll also see a solid blue line in the upper portion of the browser’s window - another visual aid that lets you know you're browsing a secure area.
- Some browsers give you a warning when you go from a secure area to a regular area. This is to ensure that people know when they've left a secure server. Unfortunately, the message can be a bit startling, making it appear that something bad has happened, when in actuality, the opposite is true.
If you have any questions regarding security on Sure Fit's website,
please contact our Web Administrator.