We stand behind all of the products. If you have a question or concern, please call our Customer Service Department at 800-914-8701 and one of our Customer Service Representatives will be happy to assist you.
- Most items (except final sale) can be returned or exchanged within 30 days of the original ship date. Eligible items must include the original packaging and paperwork. All sales after 30 days from the original ship date are considered final.
- The following items are not eligible for return or exchange:
- Items that do not have the original packaging or paperwork.
- Items that have pet hair, are worn, misused, stained, soiled or laundered (i.e. not in saleable condition).
- Items altered by the customer, including removal of care or law labels, may not be returned, exchanged, or refunded.
- Items that are 30 days past the original ship date
- Items in the following categories:
- Final Sale/Clearance Items
- Linen Sprays
- Opened Mattress Pads
- Outdoor Cushion Products
- The fabric dye used for the following products may cause color transfer - please avoid contact with light colored fabric or upholstery. This applies only to these specific collection/color combinations:
- Collection: Ultimate Heavyweight Stretch Suede; Colors: Dark Chocolate, Sangria
- Collection: Stretch Suede; Colors: Burgundy, Chocolate
- If you are requesting an exchange, additional merchandise charges and/or associated taxes are the responsibility of the customer. Shipping is free for all exchanges although, the returned items are subject to the return processing fee.
- The return processing fee is equal to the shipping amount on the original order. Orders placed during free or discounted shipping promotions will be charged a return processing fee in the amount that would have been charged for shipping during non-promotional shipping conditions. All returns and exchanges are subject to the return processing fee. Refer to the chart below to determine the return processing fee that will be deducted from your refund.
- Orders under $50: $5.00
- Orders $50.01 - $100.00: $15.00
- Orders $100.01 - $150: $20.00
- Orders $150.01 - $200: $25.00
- Orders $200.01 - $300.00: $30.00
- Orders $300.01 - $400: $35.00
- Orders over $400.01: 10% of Order
- Original shipping charges will be deducted from the refund unless the return is the result a manufacturer's defect, as confirmed by our Quality Assurance Department.
- Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.). Depending on the form of payment tendered, it may take up to 4 weeks for your refund. For credit card orders, please allow one to two statements for credit to appear.
- Please note bundled items need to be returned with all components for a full refund.
To return or exchange an item you must obtain a return authorization number (RA#) and UPS return label from Sure Fit Inc. If your return or exchange is approved, and you provide an email address, you will receive a return label from UPS via email and the Sure Fit return/Exchange Request Form in a separate email. If you prefer, we can send these items via US Mail. Click Here to request an RA# or call 1-800-914-8701.
If you are returning an item from Canada, Puerto Rico, Guam or the US Virgin Islands please call 1-800-914-8701 for return instructions.
Merchandise returned without an RA# from Sure Fit, Inc. will not be returned or exchanged.
Preparing your Return by Mail
- Pack the item carefully in the original packaging and fill out and include the Return/Exchange Request Form.
- For US returns, affix the UPS return label over the top of the original shipping label. Keep a copy of the tracking number on this label for future reference.
- Bring the package to any UPS drop box, UPS Store, or any authorized UPS shipping outlet.